Indoor Comfort Team Customer Reviews & Testimonials | Page 3
Electrical Repair in Saint Charles, MO
Furnace Installation in St. Louis, MO
HVAC System Replacement in Imperial, MO
I checked these guys out based on a mailer sent in US Mail. When price checking a local competitor, not only where they more fairly priced, but more importantly their customer service was top notch and way better than the other. The other was a bit rude and talked to me like I wasn't serious about a whole new system install.
I had sales person Paul over for a free consultation. He was very polite, dressed professionally and was very knowledgeable. I must have asked 100 questions, ha! He thoroughly went over each step of the products and process for installation, explained what and more importantly, why he recommended what he did and compared that to a similar product. Once I chose what was best for me, he patiently went over all the cost, rebates and options for payment with me, making sure I fully understood before any commitments. At no point did I feel pressured to buy big, or buy at all, which these days, meant a lot.
After the purchase, the install team worked around my unusual work schedule and came a week later (June 16). After about 8-9 hours, the two man team finished up the job without any incidents. Over all, I was pleasantly surprised and extremely pleased with the whole experience. This was my first home and my first experience having to deal with a major purchase like a whole new system. After dealing with Paul and the Indoor Comfort Team, I'll not use anyone else.
I waited about a month after install to post this, just to make sure I was completely satisfied with the product, workmanship and was able to fully experience the new system. I love it and am happy I went through with it, although intimidating at first.
HVAC System Installation in St. Louis, MO
Wonderful installation of 2 HVAC systems. The process from sales call, to installation, to customer service follow up was first class. I highly recommend this firm and their installers.
AC Repair in Fenton, MO
As of June 14, 2016, (Tue), our air condition unit quit working. I could hear a humming sound from the AC unit as though electrical power was flowing but the unit's fan blades would not spin to draw air in; and the unit itself was generated heat and getting hot when I touched the units housing. We were in a desperate situation what with the day time heat temperature a steady 95 degrees or greater. For two days and two nights my family suffered without a working AC unit during those deplorable hot days and the unpleasant nights.
As winds-of-fortune would have it I found a newspaper coupon for $39.00 AC diagnostic from Indoor Comfort Team. They specialize in Plumbing, HVAC, and Electrical. In view of my families direr situation, I believe providence lead me to find Indoor Comfort Team's coupon advertisement. However, before I called Indoor Comfort Team for an appointment I researched this company using the Better Business Bureau (BBB) website (always a great idea to first research a business reputation rather than be sorry later). Also I did an internet search to read current and past reviews on this company. I felt confident in my research of Indoor Comfort Team's ability to diagnose my AC unit's electrical issue; and trustworthiness to do repairs.
The next morning (June 15) (Wed) I called Indoor Comfort Team and spoke with Carrie, Customer Service. She patiently listened to my explanation of my AC unit's failure to work. She was so understanding and immediately directed my call to the service manager. I appreciate Carrie's courteous handling of my phone call and her understanding of my families immediate plight. Within minutes I spoke with Jeremy, Service Manager and explained my families dilemma. He was able to give me appointment that next day, Thursday (June 16). I must acknowledge Jeremy for his outstanding customer service etiquette, and his patience as I explained my AC unit's failure to work. I am grateful Jeremy took the time to listen to me.
Then on my scheduled appointment date June 16, 2016, (Thu), Indoor Comfort Team Service Technician, Shawn arrived my home. Shawn patiently listened to my explanation of my AC unit's failure to work. He did a visual assessment of my AC unit and then proceeded to diagnose the unit's electrical issue by testing the electrical voltage system in the unit itself. In addition, he did a thorough job of the process-of-elimination by evaluating the power source from the electrical fuse box to the programmable thermostat to the unit's electrical system. After about 40 minutes Shawn was able to ascertain that the AC unit's capacitor needed to be replaced. Sean soon had my AC unit working like a charm. I must acknowledge Sean for his professionalism, and his excellent customer service, and his superb electrical working knowledge.
Also, I would like to thank Jean, Office Manager for taking the time to listen to my positive experience. I asked Jean where can I post my feedback and she guided me where on the internet and social media to do this.
I am well pleased with Indoor Comfort Team's services. I highly recommend them as a "Choice" to perform diagnosis of your air conditioning issues and as needed for repairs. They also advertise services for Heating, Plumbing, Indoor Air Quality, Attic Insulation, Electrical, and Duck Works. Indoor Comfort Team's motto "We know this to be true: Happy Customers= Repeat & Referral Business!". I attest to Indoor Comfort Team's performance for a Job-Well-Done! Within 48 hours (2 days) my family once again live in the comfort of our home. Sincerely, Kristie, Fenton MO